As part of the professional and sustainable development of professional clubs, the development of the club's infrastructure must be driven forward in addition to sports. Stadium operations play a special role here, because a professional club with its "stadium attendance" product is in constant competition with other leisure & entertainment offerings. Optimizing the stadium experience for fans is directly reflected in customer satisfaction and revenue potential, among other things. These potentials are outlined with the target group-oriented fan experience analysis by SLC, which gives the club a competitive advantage over alternative leisure & entertainment offers.

Tags: Arena, Fact-based consulting, Fan Experience, Infrastructure management, Matchday, Service quality, Stadium, VisitorJourney